FAQ’s

Q. How do your rooflights compare to competitors?
A. The Clement Conservation Rooflight is superior in every way:
1 Our rooflight has stunning looks, adding to the character of your home both internally and externally.
2 Available in different profiles to suit your roof type, thus achieving a perfectly flush finish.
3 Unbeatable thermal performance - glass unit with a U Value of 1 and integral weather-stripping as standard.
4 Handmade to ISO 9001 As a family firm we have been working with steel and glass for almost 100 years!
5 Rain Racer is applied to all units to ensure your glass stays clean for up to 3 years.

Q. Who can install my rooflight?
A. The CLEMENT Conservation rooflight is a supply only product. Installing any rooflight is a specialist job so it is important for you to consult a chartered builder or surveyor before undertaking the project. Detailed installation instructions come with every rooflight and a video is also viewable on our website. We can not recommend installers, however here are individuals who have experience of installing our products:
Andrew Booton – Midlands. Tel: 07887 714134
A&J Building/Roofing – South East. Tel: 01428 604658

Q. Will I need a flashing kit?
A. We would always suggest you consult your roofer as every roof is different. As a general guide we recommend you use a Code 4, 12 inch lead flashing or similar.

Q. Part L of the Building Regulations and ‘U’ Values, how has it all come about? Do you comply?
A. At Clement Steel Windows we applaud the Government’s objectives to reduce carbon emissions. We now know for certain how harmful these ‘greenhouse gasses’ are to the environment.The revised Part L is one of a package of measures to bring the UK into line with its ‘Kyoto Accord’ agreements.
A. ‘U’ Value is a way of measuring heat loss. The lower the ‘U’ Value the lower the amount of heat loss. Yes we comply with Part L, the glass we use has a ‘U’ Value of 1.0 W/m2K – this is well ahead of our competitors.

Q. What about condensation?
A. Condensation is possible but very unlikely with the thermal efficiency of the argon gas filled double glazed units of the CLEMENT conservation rooflight combined with the thermal shield and thermally broken ‘T’ glazing bar, which comes as standard. Please ensure that the entire fitting is in accordance with our installation instructions and Part F of the Building Regulations.

Q. What roof pitches are your rooflights suitable for?
A. Our rooflights have been tested between 20 and 70 degrees. If your roof pitch does not come into this category please ring us and we will advise you on the best option. If you wish we can do a simple drawing for you showing the detail.

Q. Can you rooflights be installed next to each other?
A. Yes as long as you have supporting rafters our rooflights can bepositioned right next to each other.

Q. I have a slate roof, does my rooflight need to be different?
A. Yes, that is why our rooflight range is perfect for you. We have a rooflight designed specifically for a slate roof type to ensure a flush finish. We also have tile and zinc roof profiles, pleasing Conservation Officers throughout the country!

Q. How can I buy the highest performing and best looking rooflight at a great price?
A. Ring now on 01428 643393 and speak to us direct. We pride ourselves on fantastic product knowledge and great customer service. We are here to help you, call today.

TAKING CARE OF YOUR ROOFLIGHT
Open and shut the rooflight, clean down the paint surface at least twice a year (polluted or marine environments will require more intensive maintenance) using warm water with a drop of washing up liquid. Keep the weatherstripping clean removing any grime, ensure the working parts remain dust free and regularly lubricated. If you plan to install the rooflight in a marine environment, please contact us on 01428 643393

WARRANTY
We offer a 10 year warranty on the paint surface, 5 years for glass unit failure and 1 year fittings. In the event of any problem please contact us within 48 hours. All subject to our terms and conditions which you should read thoroughly. Copy available upon request or see the website.

For our terms and conditions please click here